Email Management
Meet Emma, your Email Management team member.
Sorts the service department's email and drafts replies for a person to review and send.
What Emma does
Customer questions, supplier quotes, manufacturer bulletins, and internal threads often land in the same crowded inbox. Emma reads incoming service email and sorts it into those groups, drafts replies to routine messages for a person to review and send, flags what needs a person's attention and how soon, and points manufacturer bulletins and supplier quotes to the right people. Connections to the store's systems are set up with each store, and only with the store's written OK.
How Emma helps the store
Emma sorts the inbox, flags important messages, and drafts replies for a person to send.
How Emma works with your people
Emma never sends a reply. A person reviews and sends each one. Emma never deletes email and makes no commitments on price, warranty coverage, or timing. Sensitive, upset, or legal messages are flagged for a person right away.
Meet the service team
Want to see how Emma could fit your service department?