Sam
Service Advisor Intake
Answers service calls and texts, including after hours, and gets customers booked or to the right advisor.
Meet SamDealership Solutions
AI team members for the whole dealership, starting in service.
DealerSource AI is building practical AI-powered dealership solutions, built to work the way dealerships really do and guided by real dealership experience. Each AI team member takes on one clear job, works alongside your people, and hands off to a person at the right moment.
Where we help
Our first team supports the service department, one area at a time. Each AI team member focuses on a single part of the work.
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Appointment booking
Answering service calls and texts and getting customers booked or to the right advisor.
Sam -
Declined repair follow-up
Friendly, no-pressure reminders about recommended work a customer put off.
Rachel -
Customer check-ins after service
Checking in after a visit and inviting the next one.
Paul -
Recalls and campaigns
Letting affected customers know about recalls and campaigns and helping them book.
Ruth -
Tech scheduling
Suggesting which technician fits which job, for the shop foreman to decide.
Tom -
Parts
Tracking parts for open repair orders and letting customers know about delays.
Pete -
Reporting
A clear one-page snapshot of the service department, daily and weekly.
Riley -
Warranty claims
Keeping claims organized and complete, and flagging denials.
Walt -
Service email
Sorting the service inbox and drafting replies for a person to review and send.
Emma -
Comeback alerts
Spotting repeat visits and alerting the service manager with the prior repair details.
Cole -
No-show rebooking
Appointment reminders, and an easy way to rebook a missed visit.
Amy -
Training and certifications
Keeping technician training and certification records current and organized.
Tess
Meet the service team
Our first team: twelve AI team members for the service department. Other areas of the dealership are coming next.
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Rachel
Declined Service Follow-Up
Follows up on the repairs customers said "not today" to.
Meet Rachel -
Paul
Post-Service Follow-Up
Checks in after a visit, invites the next one, and keeps a pulse on customer satisfaction.
Meet Paul -
Ruth
Recall & Campaign Outreach
Notifies affected customers when a recall or campaign comes out and helps them book.
Meet Ruth -
Tom
Tech Scheduling
Suggests the right technician for each job and flags idle bays.
Meet Tom -
Pete
Parts Ordering
Tracks parts for open repair orders and gives customers a heads-up on delays.
Meet Pete -
Riley
Daily/Weekly Reporting
Delivers a clear one-page snapshot of the service department.
Meet Riley -
Walt
Warranty Claims
Keeps warranty claims organized, complete, and on the radar.
Meet Walt -
Emma
Email Management
Sorts the service inbox and drafts replies for a person to review and send.
Meet Emma -
Cole
Comeback & Quality
Spots repeat visits and alerts the service manager.
Meet Cole -
Amy
Appointment Reminder / No-Show
Sends appointment reminders and makes rebooking easy.
Meet Amy -
Tess
Training & Certification Tracker
Tracks technician training and certifications and keeps records organized for audits.
Meet Tess
People stay in charge
One clear job each. Each AI team member has a narrow, defined role, so it's easy to see what each one does and doesn't do.
Hand-offs to a person. Every team member hands off to a person when it should. Upset customers, safety questions, and judgment calls go to your people.
Nothing goes out without the store's OK. Your store approves what goes out, and your people make the decisions.
Fits your store. Connections to the store's systems are set up with each store, and only with the store's written OK.
Starting small, on purpose
We're starting with a small, invite-only group of dealerships and growing as our capacity grows. The service team is our first team. Other areas of the dealership are coming soon.
Interested in being one of our first partner dealerships?
Tell us a little about your store.